Brand and sliding mechanism

Handy Person from Washington
Not sure of the brand of window, previous owners choice. Take a look at the attached photos. There Is a bottom sash moveable, approx. 11' x 45", window. The sliding mechanism has come loose. It appears to be spring loaded with a sash cord attached to the sash rail along each side. Both sash cords have come loose and the aluminum mechanism is either broken or not in the right place.
I would like to pop the window out but not sure where to start. I need the brand and what the parts are called. Trying an internet search soon. This will enable me to order some parts or reconnect the sash cord. I have attached a photo that show a second window, same size and shape, that is working correctly.
Thanks for any help.

KEN
4 user uploaded images
2 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi, Ken!

It sounds like you need a new channel balance. We'd be happy to help but we'll need you to remove an undamaged balance with the end fittings intact to compare to our inventory. Take a look at the video below, it will go over exactly what we need to see in order to provide a recommendation. 

Reply to Thread
Current Photos:
Related Videos