Brass, threaded insert to Caradco casement window operator is stripped?

Question

Inner assembly (where handle connects to) came out when turning the handle to close the window. In trying to re-insert turning gear the threaded brass insert (see photo) will not engage. Either the threads on the brass insert are worn down (I'm hoping this is it)or the threads inside the casing housing are stripped. The initial threads on the brass casing do seem worn but are not gone entirely. My question is do you agree the brass insert is likely the problem and/or what is the replacement part I need?

A customer submitted image of their window operator.

Tom · Accepted Answer

By inner assembly, do you mean the large corkscrew piece attached to the end of the handle? If so, then that is the problem, not the small insert. This means your operator gears have stripped out, and the whole thing has to be replaced.

I can't tell exactly what your operator is based on this image, but check out our 39-015, 39-140, and 39-143 to start and see if any of these are a match.