Thanks for any help you can offer.
Steve
Hi Steve,
Thanks for posting! I believe either our 90-274 Acorn Lock and Keeper or our 90-278 Lock & Keeper can be used to replace your lock. You'll need to compare each of them to your existing hardware to confirm which of these is the best replacement.
We do not have an exact replacement for your keeper so you may need to reuse it.
Regarding the window balances, I'll need to see a photo of them removed from the window to recommend the replacements you need. Take a look at the video tutorials tagged below for instructions on how to remove the balances from your window and what we need to see to identify them.
Hi Steve,
I understand! I addressed that in the second paragraph below the diagrams for the locks. That plastic piece protruding from the top of the sash is the top guide installed to the top of the window balance.
Again, take a look at the videos tagged below to see if they might help to address the issues you are having. You may need to have someone assist you with completing these repairs.
Hi Steve,
Okay, great! Please don't hesitate to reach out with any questions if you get stuck!