Hello - attached are photos of a latch that appears to have been snapped on from the inside with 2 forked prongs. One broke off. Can you sell me that part only? If not, what are my options?
Thank you,
Brad
Tom from SWISCO responded:
December 4, 2020
Hello, Brad! I believe you can use our 82-107 thumb latch to repair your door. We also have a video that shows you how you install it. I hope this information helps. |
Tom from SWISCO responded:
December 7, 2020
Thank you, Brad, you're very kind to say so. If you had any other questions, you know where to find us! |
Tom from SWISCO responded:
December 7, 2020
Ah, I wasn't aware that this was backordered, too. Sorry for missing that. Unfortunately, we don't have an ETA on most of our backordered parts right now, including the 82-107. Our chains of supply have been delayed since the quarantine started and things are still really backed up right now. I can only promise that we're trying to get these back on the shelves as soon as we can. I'm also sorry to say that the tail piece is not sold separately. |