Broken Sash

Question

Hello, this sash broke on our window recently. Tip to tip, the sash is 27 inches long. The width of the sash is .5 inches. Stamped markings are "25 5 B.S.I" then a little stamped "PJ". The window frame measures 58.25 inches from the bottom of the frame housing to the top of the frame housing. The width of the frame is 34.75 inches measured from each side of the plastic window frame. Can you please ID this for me in your catalogue so I can purchase two replacements? Any other info I can provide please email me and I'll send more photos or describe in a reply email back.

Thanks!

Marshall from Colorado Springs.

Thanks!

Marshall from Colorado Springs.

Emily · Accepted Answer

Hi there Marshall.

Thank you for reaching out to us. What you have here is an extended travel channel balance. This isn't a type of balance we stock but we can still assist via custom order. The metal channel for our replacements will measure 25-5/8" long so you'll want to measure yours and confirm it's the same before placing your order. Note that we can't promise our balances will work for you if the length differs.

With that said, I'm going to email you a purchase link for (2) of these balances that you can use to place an order on our website. Please note that there is a 5-6 week lead time as well.

I'll be here if you have any questions!