Broken Sash - spring out of place

Question

I have a few older PGT SH-4000 windows in our house that don't hold themselves up. The top of the bottom sash has a broken side and what I'm guessing is the spring (encased in the silver metal sleeve) has expanded past the top of the bottom sash.

I'm trying to learn if this is something I can fix. I have two of my windows with this problem, and with them being about 13 years old, I'm sure more will go over time.

Thanks!

Paul · Accepted Answer

This part is known as a top sash guide. We should be able to help, but I'm not sure what you have. Some PGT windows have used our 18-015, but I don't know if this is what you need. You'll need to remove yours from the window and carefully compare it to the information we show for the 18-015 to confirm.