Broken H-LC30-45x77 Shoe

A home owner from Rock Island, IL says:
This shoe broke, and I would like to learn (1) If it can even be removed to replace it; (2) How to get the part to replace it with; and (3) How to replace it. It's from H-LC30-45x77. Thanks so much!
User submitted a photo of a coil balance.
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Tom from SWISCO responded:
Good morning! See our 15-175 and confirm that your dimensions match ours. It looks the same to me, but you really should confirm that they're the same size. You can actually order this directly on our site. As for how to replace it, watch the video below.
A home owner from Rock Island, IL says:
It looks like it might be a bit less than 1 1/4" wide. (The other measurements match.) I am attaching pictures to show the width. Please advise? Thanks so much for your help!
User submitted photos of a coil window balance.
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Paul from SWISCO responded:
This shoe appears to be a match for our 15-175. See how well our dimensions match yours. The width might have worn down through use, so keep that in mind.
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