Broken Top Sash

A quick learner from Anaheim says:
I have top shash that is broken and as the result, the balance would not stop. This part screws in on top of both side of the window. I am enclosing the picture and dimension.

Thank you for helping me identifying the part.
A customer submitted photo of a top sash guide.
Profile picture of Donna
Donna from SWISCO responded:
Judging by your images, I would recommend that you take a look at our 18-009 Top Sash Guide. However, it's important that you compare the installation hole measurements to those of your sample.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at