Broken Top Sash Guide

A quick learner from Salinas, CA says:
Hi Folks,

- Window is 45" w x 29.5 h, double pane

In Aug 2019 ordered two of the 28" SERIES 390 CHANNEL BALANCE
Product Code: S390-28. They have been working great. Recently, the right top channel guide broke - please see pictures. Included a picture of the left side with the guide in place.

Broken part is 5/8 " w and 1/2 " deep.

Can you please help with the following:

1/ Do you carry the replacement part?

2/ While I have the window out, should I replace anything else besides both channel guides?

3/ The window fits tightly in the frame. Two years ago, I got it out the first time successfully (with some struggling). The second time I shattered the outside pane in the process. So had a local window company replace the glass and install the channel balances from you. Any advice on removing the window?

Thank You!
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Tom from SWISCO responded:

Hello! We should be able to help with this top sash guide, sine we sell a ton, but I cannot make out what you have from these photos. We will need to see an undamaged version out of the window. Specifically I need to see it from the front and side, like a mug shot. Written dimensions would also be a huge help of course. 

As for removing the window, the video below will show you exactly how we do it, step by step.

A quick learner from Salinas, CA says:
Thanks Tom!

Unfortunately, my window does not simply lift out like the video shows. I will need to follow up on this at a later date, when the weather is warmer/dryer - in the event the window is broken again removing it.

Will be in touch once I can do this.

Please have a wonderful and safe Holiday season!

Best,
Ray
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Tom from SWISCO responded:

Thanks, Ray, and you as well! We'll be here when you need us.

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