Quick Learner from Salinas, CA
Nov 18, 2021 2:07 pm
Hi Folks,
- Window is 45" w x 29.5 h, double pane
In Aug 2019 ordered two of the 28" SERIES 390 CHANNEL BALANCE
Product Code: S390-28. They have been working great. Recently, the right top channel guide broke - please see pictures. Included a picture of the left side with the guide in place.
Broken part is 5/8 " w and 1/2 " deep.
Can you please help with the following:
1/ Do you carry the replacement part?
2/ While I have the window out, should I replace anything else besides both channel guides?
3/ The window fits tightly in the frame. Two years ago, I got it out the first time successfully (with some struggling). The second time I shattered the outside pane in the process. So had a local window company replace the glass and install the channel balances from you. Any advice on removing the window?
Thank You!
- Window is 45" w x 29.5 h, double pane
In Aug 2019 ordered two of the 28" SERIES 390 CHANNEL BALANCE
Product Code: S390-28. They have been working great. Recently, the right top channel guide broke - please see pictures. Included a picture of the left side with the guide in place.
Broken part is 5/8 " w and 1/2 " deep.
Can you please help with the following:
1/ Do you carry the replacement part?
2/ While I have the window out, should I replace anything else besides both channel guides?
3/ The window fits tightly in the frame. Two years ago, I got it out the first time successfully (with some struggling). The second time I shattered the outside pane in the process. So had a local window company replace the glass and install the channel balances from you. Any advice on removing the window?
Thank You!
![643ADEF1-4073-4EC4-BF4A-29C0B8F89D0E](images/pictures/2021/11/515138.jpg)
![1E1C7ACC-3279-45FF-8990-5F3127EBED45](images/pictures/2021/11/515144.jpg)
![E9F90EC8-BC8D-4727-944A-C6F2BD48EAA3](images/pictures/2021/11/515151.jpg)
![35F97F18-35DA-46F5-A7A0-4A19CB0826BE](images/pictures/2021/11/515158.jpg)
![008C2908-F822-44CB-9426-579F5D6AF792](images/pictures/2021/11/515160.jpg)
5 user uploaded images
3 Replies