Broken Window Hardware

A quick learner from Little Falls, MN says:
March 17, 2023
The up and down hardware is broken on the right side of the window as shown in the first picture. The second picture shows you what it should look like. What would I need to fix this?
Thumbnail of the uploaded file named DE83BAFB-161F-4BA6-89C8-7EB49A96DE55.jpeg
Thumbnail of the uploaded file named C179E911-6100-45D9-9BCF-3C5CDCACD1C8.jpeg
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Tom from SWISCO responded:
March 20, 2023

The part in your pictures is called a pivot shoe. Yours in particular appear to match our 15-134, but look it over and see if you agree. I'll share its specs below.

If you also needed the balance, then yours is very likely our Series 900. Just check to ensure that the tube diameter is 3/8".

Alternate image for 15-134
Alternate image for 15-134
Pivot Lock Shoe, 3/8" Thick
Pivot Lock Shoe, 3/8" Thick
15-134
$2.79
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Anatomy of a tilt window
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