Broken Window lock

A quick learner from Inlet Beach, Fl says:
June 27, 2020
I rent my home out & found out from another renter the window won?t lock. I?m in Colorado & house is in Fl. Can you tell from my attached photo what is wrong?
Thumbnail of the uploaded file named 47A6A6E7-A342-4E34-B88D-23D1A6EFF9E8.jpeg
Profile picture of Tom
Tom from SWISCO responded:
July 1, 2020

I'm not sure what the issue may be. Nothing is physically damaged in the picture you're showing me. It's possible that the lock, for whatever reason, isn't staying locked. Is the lever loose? If so, then replacing the lock altogether ought to fix your problem. See our 90-005 for my recommendation.

If that's not the issue, then I'll need you to go into more detail as to exactly why this part isn't working.
Window Sash Lock, 2-1/4"
Window Sash Lock, 2-1/4"
90-005
$2.05
RH EntryGard Sash Lock
RH EntryGard Sash Lock
38-098
$12.05
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.