Broken balance 22b with unique end piece

A home owner from Medina OH says:
November 20, 2011
I have window balance broken on the right side. I am looking to replace it. I have looked in your online catalog and cannot find an end piece that looks like what I am looking for. The balance has "DB F02 22B" stamped on it and is 22" long. Attached are some photos of the left piece that is working and I am looking for the right side balance.

Thank you,
Wilfrid
User submitted photos of channel balance with 22b stamp.
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Paul from SWISCO responded:
November 22, 2011
Thank you for posting, Wilfrid!

Unfortunately, I'm having a little trouble identifying exactly what your balance might be. Is it possible for you to submit a new image of the top of your balance? It looks like it might be an S hook, but I'm not quite sure.
A home owner from Medina says:
November 22, 2011
Paul,

It is S hook. Attached are more pictures. Thanks.


Wilfrid
A customer submitted photo of channel balance ends.
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Paul from SWISCO responded:
November 23, 2011
Thank you.

Please take a look at our S770-22 balance with a 22B option. Also take a look at our 19-029 Short S-Clip.
A home owner from Medina, OH says:
November 23, 2011
I check the S777-22 picture and it has a small white piece on the top looks like a plastic . How do I attach the S-clip 19-029 to it. Do I need to remove the white piece. My old one has a cross pin so the clip can attach over the pin. Please advise. Thanks.
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Paul from SWISCO responded:
November 29, 2011
Yes, you will have to remove the white piece. It should be able to just pop out by using a screw driver as a wedge and a light tap of a hammer. Then, using a 62-005 Rivet, you must very gently hammer in the 19-029 S-Clip into the second rivet hole. I must stress doing it carefully, as there is a risk of bending the channel if you use too much force.

If you do, though, it's not irreparable. You would just then need to adjust the channel with a pair of pliers.
A home owner from Medina says:
December 4, 2011
Paul,

I want to express my sincere thanks for your help. I ordered the parts you suggested and they came in and working perfectly. You really saving me a lot. I have spent over three weeks looking for the part from local stores but non of them can help me. When I find your site , it really help. Keep up the good work. Have a wonderful season holiday.

Wilfrid
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