Broken balance needs replacement

Hey there,

Thanks for reaching out to us! I am confident we can supply you with a replacement for the balances you have here but they are two completely different balances. That said, there is a bit of information I'll need to gather to ensure we are providing you with the correct replacements.

Before we move forward with identifying the replacements you need, can you confirm if these balances were removed from the same window?

Thanks for confirming! There is good news and there is bad news. The good news is, as mentioned, we can supply you with replacements for both types of balances; the bad news is that there is no way to know which of these is the correct replacement for the window. That said, there is a potential for a bit of trial and error to figure it out.

If there are any similar windows in the home, it would be a good idea to take a look at those balances. Should the balances in that window be the exact same, we may be able to use them to determine the correct replacements for your balances.

Also, given the difference in the stamps, I will need to know the exact weight of the sash for the window these balances were removed from.

Please don't hesitate to reach out with any questions you might have in the meantime.