Broken balance shoes

A quick learner from Williamsburg VA says:
Trying to identify if the lower balance shoes are available. The top stops appear OK. We have not removed the sash channels the see if anything else is broken. If only the shoes are broken, are they replaceable without removing the sash channels?
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Casey from SWISCO responded:

Hello,

Take a look at our 15-191 pivot shoe and see how the dimensions compare once you're able to remove yours. We'll attach a video below to assist you. Thanks for posting! 

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