Broken balance and mounting tab

Question

Hi, One of the balance thingys on our backdoor has broken, also the mounting tab that on the door has broken

Could these pictures help you identify the correct part?

The balance (just the metal part) is 30 inches.

A friend has shown us a similar part but without the little "wings"(2nd picture) in the second picture. He says that part will work. I can send a picture of that as well. I would as if the parts might be interchangeable.

I'm mostly interested in buying the correct parts to fix the balance in my door

Thank you

Mary

Tom · Accepted Answer

Hello, Mary. Thanks for your photos. Based on what I see here, you have either our S380-30 or S385-30, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

As for your top sash guide, that'd be our 18-161.

Comparison of the S378, S380 and S385 balance shoes.

As for your top sash guide, that'd be our 18-161.

Comparison of the S378, S380 and S385 balance shoes.