Broken balancer parts h-r30-48x72 aama series 7880 78 sh tilt windows

A quick learner from Mcmurray pa says:
Looking for replacement parts
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Tom from SWISCO responded:

This is an old rod type balance. These aren't made anymore, but we can still help. Before I recommend anything, can you just confirm the diameter of the spring?

If it's 1/2", then I recommend watching the video below. This will walk you through the replacement process step by step and should cover everything.

A quick learner from Brandon, Mississippi 39047 says:
I just need to find the double pain glass to replace the broken part thanks Leonard Watkins
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Tom from SWISCO responded:

We unfortunately don't sell glass of any type. I recommend contacting a local glass shop so that they can set you up with new panes.

A home owner from Lakewood Washington says:
To whom it may concern,
We bought windows from LOWES,
series :7080
AAMA/NWWDA 101/I.S. 2-97
H-R30-48x96
H-R35-48x72
The balancer broke, please see the attached photos for more details.
I wonder this products is lifetime warranty.
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Tom from SWISCO responded:

Thanks for your photos. Based on what I see here, you have either our Series 380 or Series 385, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Please note that I'm basing these suggestions off of your photos. The label itself unfortunately doesn't tell me anything about its configuration, so you will need to compare your physical details to our photos and measurements to verify a match. 

I also cannot check on warranties issued by other companies; you need to contact the original maker of the window for that.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

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