Broken cam for double hung vinyl window show

A home owner from Ambler, PA says:
September 17, 2019
Hi Swisco, would you please let me know what part I need to replace this broken piece of my vinyl double hung window? Thanks, Ben
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Casey from SWISCO responded:
September 17, 2019

Hi Ben,

Your pivot shoe resembles our 15-175 but you'll need to remove one to confirm that width and thickness match the dimensions shown on our product page. Thank you!
A home owner from Ambler, PA says:
September 18, 2019
How do I remove the broken cam? Would I have to remove the whole shoe?
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Casey from SWISCO responded:
September 18, 2019

You will need to remove the whole shoe when you replace it with the 15-175. Take a look at the video below of one of the more common ways to remove a pivot shoe from the window. 
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