Broken channel balances

Home Owner from Vacaville CA
Hello,
I purchased 4 channel balances from swisco last June. I writing because 3 have broken. Swisco sent a replacement for first channel balance that malfunctioned last year but that channel balance has also broken. When I install the balances there appears to be an enormous amount of tension which leads be to believe that the incorrect channel balance was recommended. Please advise.
User submitted image of their window hardware.
2 Replies
Tom
Tom from SWISCO
SWISCO
Expert
This balance looks more like our Series 377 channel balance. Look it over and see what you think!
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