Broken latch

A home owner from Omaha NE says:
July 12, 2020
The latch on our sliding Anderson door is broken. The receiving side of the latch slides down (see pic #1 compared to pic #2) and does not allow the door to latch properly. How do we fix this?
Thumbnail of the uploaded file named 59EBA99A-E200-4A7B-8579-79E170FC6003.jpeg
Thumbnail of the uploaded file named B744C208-DBAD-49E5-9EF8-F6DB28241AAC.jpeg
Thumbnail of the uploaded file named 6CEE192D-9D8E-4B18-9162-4A3FCD30D919.jpeg
Profile picture of Tom
Tom from SWISCO responded:
July 15, 2020

It sounds like you need a new latch. I recommend the 82-037, which is specifically Andesen brand and looks like a great match for what you have installed now. Check it out and let me know if you agree.
Andersen Reachout Deadlock Assembly, 2-Panel
Andersen Reachout Deadlock Assembly, 2-Panel
82-037
$85.70
VIDEO
WATCH >
How to maintain a sliding glass door
How to maintain a sliding glass door
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.