Broken lock help!

A home owner from Faribault MN says:
October 14, 2017
The lock handle on the left snapped off and the one on the right doesn't do anything. Are these replaceable? If so, what do I need and how is it done?

I already replaced two full windows at $2000 due to the same issue and don't want to do it again.
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Tom from SWISCO responded:
October 16, 2017
Seems as if we aren't on the same page. Maybe you sent some photos that didn't arrive? Go ahead and send them again, if so.
A home owner from Faribault MN says:
October 16, 2017
Picture now attached
User submitted a photo of window hardware.
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Tom from SWISCO responded:
October 23, 2017
There's a photo! Looks like 38-090. What do you think?
A home owner from Faribault MN says:
October 23, 2017
Yes, that appears to be a match! Are there instructions on how to replace them?
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Tom from SWISCO responded:
October 26, 2017
These should just screw into the window. I believe the screws can only be accessed from the outside.
SilverLine Casement Locking Handle
SilverLine Casement Locking Handle
38-090
$3.92
Anatomy of a casement window
Anatomy of a casement window
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