|
Casey from SWISCO responded:
June 1, 2020
Hello, I'm sorry to hear that your handle broke. We'd be happy to help you find the best replacement butI would need to see a photo of your original handle set to determine the best replacement option. Also, keep in mind that a damaged or dirty track can cause extra drag and cause the handle to creak. Thank you! |
|
|
Casey from SWISCO responded:
June 4, 2020
That's perfect. Thank you. Your handle looks like our 82-003 handle set. If it broke after just a year of use, I suspect that either worn rollers or debris obstructing the track may be the cause. Our company has an article covering this situation, which you can view here for more information. If the 82-003 was a correct fit and worked well up to this point, It is unlikely that you need a heavier duty handle and that an unrelated issue caused the handle to break prematurely. Check your rollers and track and let us know how you make out or if you have any other questions. |
I would like to know if there is a heavier duty handle that will fit my dimensions. I really feel what I have is too light for this door which was installed when the housee was built in the late 70's. Thanks, Joe
|
Tom from SWISCO responded:
June 5, 2020
Door manufacturers don't really make heavy duty handles like you're looking for. Patio glass doors are meant to open at a touch; very little force should be necessary. Like Casey said, If you find the opposite is true then your rollers are probably gunked up with dirt and debris or they are just broken and need to be replaced. Even if you got the heaviest duty handle around, it would still break eventually if this issue isn't addressed. |
