Broken rivet screw and rope

A home owner from Naples , Fl. says:
April 14, 2021

I have one that is operable and the other one is broken. I would like to make sure I am ordering the right part. Any help would be appreciated. It is printed with 2930 But I am not sure if I need a 5/8 inch or half inch guide. Thank you for your help

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Casey from SWISCO responded:
April 19, 2021

Hello,

With this combination of attachments, you could have either an S380-30 or S385-30 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need 2930 spring strength options for your replacement balances.

If you need new top sash guides as well, we'll need to see yours removed from the window, along with dimensions. 

Thank you and let us know if you have any other questions or concerns.



Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
30" Series 380 Channel Balance
30" Series 380 Channel Balance
S380-30
$11.30
30" Series 385 Channel Balance
30" Series 385 Channel Balance
S385-30
$11.30
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