Broken shoe and coil balance

A home owner from Natick, MA says:
I just moved into a condo and discovered after the fact that one of my windows is broken. Like a guillotine on the top and bottom. There is no branding on the window and finding anyone to repair it has been impossible. My condo association does not have documentation of when they were installed or by whom. Any help you could offer would be much appreciated
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Emily from SWISCO responded:

Hi there! You'll need to remove your coil balance and pivot shoe to confirm but check out our 15-175 pivot shoe which works with the Series 152 coil springs. Review its dimensions and compare them to your current hardware to see if this could be a match for what you need.

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