Broken shoe and coil balance

A home owner from Natick, MA says:
I just moved into a condo and discovered after the fact that one of my windows is broken. Like a guillotine on the top and bottom. There is no branding on the window and finding anyone to repair it has been impossible. My condo association does not have documentation of when they were installed or by whom. Any help you could offer would be much appreciated
Thumbnail of the uploaded file named 413CDA31-54AD-4DC1-ABE6-2053099CD80C.jpeg
Thumbnail of the uploaded file named 302D6D26-8ECC-47DC-9705-E872EFA61156.jpeg
Thumbnail of the uploaded file named B0C3A80D-BE58-43AB-8B54-CC2D6DA0C8AE.jpeg
Thumbnail of the uploaded file named ACD7D1EE-E05A-48DA-B30A-E424772C1318.jpeg
Profile picture of Emily
Emily from SWISCO responded:

Hi there! You'll need to remove your coil balance and pivot shoe to confirm but check out our 15-175 pivot shoe which works with the Series 152 coil springs. Review its dimensions and compare them to your current hardware to see if this could be a match for what you need.

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at