Broken spiral balance

A home owner from Long Valley, NJ says:
I need replacement spiral balances for a Thermal Industries double hung window. The plastic tube of the existing balance is 23" long and 1/2" in diameter. The length of the tube plus the end piece with the pins is 23 3/4". The end piece consists of two rows of pins which are 1/4" in length. The windows contain double pane glass and the lower sash is 24" long by 28 1/2" wide.
Thumbnail of the uploaded file named IMG_2154.JPG
Profile picture of Paul
Paul from SWISCO responded:

We'd like for you to confirm the tube diameter of your spiral balance. If it measures either 9/16" or 5/8", then you maybe able to use our S600-23. Look it over and let us know if you believe we have found your match.

A home owner from Long Valley, NJ says:

Paul,

Thanks for getting back to me. The tube has become a bit egg shaped over time but when I squeeze it to round it out it measures 9/16. It does appear that your S600-23 will work for me. I will need two of these. I'd also like to order the tilt window shoes that the balances fit into. Please let me know what you need from me to place this order.

Thanks again for your help.

Bob

Profile picture of Paul
Paul from SWISCO responded:

We can also help with a replacement pivot shoe. We will need to see a photo of your original one for reference. It will need to be removed from the window. I will place a video below of one of the more common methods on the removal of pivot shoes. Once you have removed it, we will also need for you to provide us with the width, height, and thickness measurement. 

How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
READ >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.