Broken string

Home Owner from Windsor
Have a channel balance marked 31 3 DX CMC 7 where the string/rope has snapped. Can I just replace the string? If not do you have the proper replacement? Thanks
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4 Replies
Lauren
Lauren from SWISCO
SWISCO
Expert

Hello, thank you for posting,

Unfortunately the cord cannot be replaced by itself. The full channel balance will need to be replaced. To further review, we will need to see pictures of the balance removed where we can see the inside of the metal channel where we can view the connection point between the spring and pulley system.

We will also need to see clear images of the top and bottom attachments. From there we can narrow down the series needed for your window. Thank you! 

Home Owner from Windsor
Thanks. Here are some additional images
5 user uploaded images
Lauren
Lauren from SWISCO
SWISCO
Expert

Thank you for the additional pictures,

With this combination of attachments, you could have either an S380 or S385 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. 

The length of the metal channel excluding the nylon attachments should measure 32" long and you will need a 3130 stamp balance. Let us know if you have any additional questions! 

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