July 23, 2021
Two tenants broke window latches at the same time. What are the odds? The triangular piece that catches on the side of the window snapped off. I attached photos of the sticker from a window installed at the same time as the broken ones. I also included a picture of a good latch from another window. I've never replaced one, but I watched your video, and think I can manage it without calling in the experts. I hope there's enough info in the photos to figure out what replacement latch is required. I hate to take it apart and leave it while I'm getting the parts, so I didn't get a photo of the latch itself.
Thanks,
Mark