Broken top sash guides. Do I need new balances?

A home owner from Jacksonville, FL says:
I need to replace a bunch of 18-166 Kimco Top Sash Guides. The channel balances them selves look okay, but since they have broken the top sash guides, do I need to replace the channel balances too or can I just lubricate them somehow to prevent busting again in the future?
Profile picture of Paul
Paul from SWISCO responded:
If balances still work, just replace top sash guides (18-166). The top guides might have broken from fatigue.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.