Hi-
I think I need your S350 channel balance with the 19-002 and 15-004 fittings but would appreciate your input please. I have attached four photos, let me know if you need different angles to get to the right part selection.
My channel is stamped 2630, and it looks like BSI is the manufacturer. The metal portion of the channel measures 27 inches.
Also please confirm it comes as an assembly including spring, cord, pulley etc, and price including shipping. Thank you-
Rick
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Tom from SWISCO responded:
April 15, 2020
I'm afraid your photos didn't come through. Could you try uploading them again? If you still run into trouble, you can email us at help@swisco.com. Our customer service team will then make sure they get to me. I can at least tell you now that our balances come fully assembled and ready to install out of the box. |
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Tom from SWISCO responded:
April 16, 2020
Thank you! It looks like your top attachment has wings, which means our Series 385 would be the better choice. This has a 19-005 top and 15-004 bottom. Just double check that the depth of your shoe is 1-3/32", just like the 15-004. If it is, then the Series 385 is the way to go. |
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Tom from SWISCO responded:
April 17, 2020
I'm afraid that we don't have a balance fitting in that size. Can you confirm? That's actually really huge. I would triple check your measurement and make sure you're only measuring the depth, as indicated by the image below. 
Alternate view of 15-004
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Tom from SWISCO responded:
April 17, 2020
Yep! In that case, I recommend our S385-27 channel balance with a 2630 stamp option. I am confident this is what you need. |
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Tom from SWISCO responded:
April 17, 2020
It was our pleasure. Thank you very much for ordering from us, it means a lot. If you ever need anything else, you know where to find us. |
