Broken window frame

Question

The picture depicts where the spring balance cracked the window frame. Is this repairable or do I need to replace the entire window and frame.

Casey · Accepted Answer

Hello,

Unfortunately, we are not able to supply replacement framing for window sashes, which would be specific to the manufacturer. If you haven't already, I would recommend reaching out to them directly to discuss your options.

If you need new balances in the meantime, it looks like you balance shown in your last photo has winged fittings on both ends. If so, you could have either the S380 or S385 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment.

You'll also need to locate the stamp code on your metal channel to choose the corresponding strength option on our balance product page. Thank you and let us know if you have any other questions or concerns.

Comparison of the S378, S380 and S385 balance shoes.