Broken window parts

Hi there! We can help but we'll need to see your pivot shoe removed from your window, along with dimensions, to compare to our inventory. Take a look at the videos we've associated for you on the side of the page, it shows you how to remove your pivot shoes using two different methods. 

Take a look at our 15-118 pivot shoe and compare our dimensions to yours to ensure this matches up for what you need. You also have either a S900 or S600 spiral balance. You will just have to measure the diameter of the tube. 

If you have any further questions just let us know. 

You might be measuring the length of the tube. You'll need to measure the diameter of the tube. The video below starting at the 1:00 mark will explain this more in detail.