My husband called you last week and tried to explain the issue that we have with our Certainteed windows. These windows are from 1996/1997 when our home was remodeled, it was before I owned the house so I have no model numbers or other information. They are 3x5 up and down sliders (vertical sliders). When we open the window it 1, won't stay in a raised position and 2, the window falls out of the frame.
Can you please help me with the correct replacement parts for these? Thanks in advance!!!
