Caldwell Window Balance

A home owner from San Jose, CA says:
October 10, 2010
I am looking for a replacement half-inch non-tilting channel window balances. The markings on my say "24 5 CALDWELL IM".
I'm not sure of the following:
a) Which series I should select. (370, 371, 380)
b) What is the proper guide and shoe selection.

I would like to send you my current balance to examine.
Can you provide me a shipping address and a contact person's name?

Thanks,
Lawrence M.
Profile picture of Paul
Paul from SWISCO responded:
October 11, 2010
We prefer that you email us a picture instead of sending a sample. Send us a picture of your balance, please include a close up of both the top and the bottom of the balance.
25" Series 370 Channel Balance
25" Series 370 Channel Balance
S370-25
$10.82
25" Series 371 Channel Balance
25" Series 371 Channel Balance
S371-25
$10.77
25" Series 380 Channel Balance
25" Series 380 Channel Balance
S380-25
$10.55
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