Bob from SWISCO responded:
February 10, 2021
Hi there. This looks like our 82-036 to me, with that double hook surface mounted latch within the inside handle. Just make sure the hole spacing, or the distance between the center of each mounting hole, is 6-9/16". Since this is a surface-mounted handle set, reinstalling it should honestly just be a matter of holding both handles in place while you remount the screws. I suppose if it were installed too tightly, the locking mechanism might not throw correctly, but other than that my only other conclusion would be the handle set is damaged. If so, the 82-036 would be your best bet for a replacement, so long as the hole spacing and specifications we list match. Let me know if you have further questions. |