Cannot remove lower sash

A quick learner from 24151 says:
October 14, 2021
Cannot remove sash as shown in video in order to replace balance. Cover was removed and it takes a 25" 5/8 balance. Can this be replaced into the existing shoe?
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Emily from SWISCO responded:
October 19, 2021

Hello!

If this is for a tilt window and the outer tube's diameter is 5/8", see our Series 600 spiral balance with a red tip option. 
25" Series 600 Spiral Tilt Window Balance
25" Series 600 Spiral Tilt Window Balance
S600-25
$8.95
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
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How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
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How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
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