Cannot remove lower sash

A quick learner from 24151 says:
Cannot remove sash as shown in video in order to replace balance. Cover was removed and it takes a 25" 5/8 balance. Can this be replaced into the existing shoe?
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Emily from SWISCO responded:

Hello!

If this is for a tilt window and the outer tube's diameter is 5/8", see our Series 600 spiral balance with a red tip option. 

How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How To Choose the Proper Spiral Balance Tip Color
How To Choose the Proper Spiral Balance Tip Color
GUIDE
READ >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
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