Tom from SWISCO responded:
November 23, 2022
Hello! Sounds like the worm gear is stripped. This unfortunately cannot be repaired, so replacing the operator mechanism will be necessary. Fortunately, we can sell you the part in question. There are two possibilities: either the 39-140, with an elbow-to-elbow measurement of 16", or the 39-143, with the same measurement at 12". You will need to close the arms all the way to measure the elbows accurately. |