Care Free window balance broken free from panel

A contractor from Ridgway Colorado says:
I have a Care Free window, single hung operating lower panel, that has the balance bracket broken free from the panel/frame. The balance appears to be in working order. What it the cure. Can I buy a new lower, operating pane?
Profile picture of Paul
Paul from SWISCO responded:
It sounds like you might be describing the pivot shoe, but I'm not sure. Can you show us a picture of the part in question? THank you!
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