Carodco balance and spring for series 716 daublehung windows

A purchasing agent from Lincoln Mass. says:
We have a number of failing balances "windows no longer stay up. I realize that JeldWen now owns Carodco windows and no longer have parts, I'm just looking for something that will work. They are vinyl dauble hung windows with springs and balance shoes that no longer hold in place.

Thank you
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Tom from SWISCO responded:
We carry many varieties of balances, but I cannot identify what you have based on this information. Could you remove the balance in question from the window and show us a few pictures of it?
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