Casement Window Lock Replacement

A quick learner from Toronto, ON says:
June 25, 2018
Ordered the 38-138 however the design is slightly different therefore does not really fit.

please see the attached picture. Let me know if you have another version that could be closer from my existing one (the one at the bottom is the one I am trying to replace)
Thumbnail of the uploaded file named mtaf0hBAnor_K-_DAB5WORP7hhu0pl8mAQ.jpg
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Tom from SWISCO responded:
June 29, 2018

I agree, the fork on your old lock appears to be a different size entirely. I don't know what its exact size is, though, so I don't know what to recommend. I made a list for you on this page of a few different replacement locks. You will need to carefully compare your measurements to ours to confirm the best match.
A home owner from Toronto, ON says:
July 1, 2018
Hi,

thank you so much for the help.
I took additional photos of my existing one as based on the photos you provided it was difficult to say which one would be a perfect match.
i believe 38-095 would be the closest but if you don't mind checking the measurements of my existing one (see photos) that would be nice.
tks

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Tom from SWISCO responded:
July 2, 2018

I'm afraid I can't tell for sure based on your ruler. These dimensions get very specific. It looks like the fork projection is 1-1/2", which matches our 38-139. You might want to get a more accurate measuring tool to confirm.
A home owner from Toronto, ON says:
July 9, 2018

hi,

i would like to give a try to the 38-139 as you suggested.

Can you please send me the procedure for me to return the one i ordered in exchange of this one 38-139. Please also include 2 screws.

Thank you.

David

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Tom from SWISCO responded:
July 13, 2018

We do not have exchanges, but rather, returns followed by new orders. I will send some return instructions in a separate email, and you'll need to place your new order through our site.

We list the 33-096 as a good match for the screws, and you should see if you need the 38-158 mounting plate, too.
Roto Multi-Point Lock, 29MM Fork
Roto Multi-Point Lock, 29MM Fork
38-138
$25.55
Roto Multi-Point Lock, 37MM Fork
Roto Multi-Point Lock, 37MM Fork
38-139
$24.44
Maxim Multi-Point Lock, Medium Slider
Maxim Multi-Point Lock, Medium Slider
38-095
$16.97
Maxim Multi-Point Lock, Long Slider
Maxim Multi-Point Lock, Long Slider
38-096
$16.97
Phillips Pan 8-32 x 3/8" Self-Tapping SS Machine Screw
Phillips Pan 8-32 x 3/8" Self-Tapping SS Machine Screw
33-096
$0.37
Roto Locking Handle Plate
Roto Locking Handle Plate
38-158
$2.20
How to Replace a Multi-Point Lock on a Casement Window [1080p]
How to Replace a Multi-Point Lock on a Casement Window [1080p]
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How to open a casement window that has a broken lock
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Anatomy of a casement window
Anatomy of a casement window
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