Tom from SWISCO responded:
March 15, 2021
The brand of your window may be Alpha, but the brand of your operator is Roto. This is an old Roto casement window operator and the hardware for it has been discontinued for many years now. We may be able to get you something that can work in place of the handle, though. Before we go any further, can you remove the broken base of the handle that remains on the operator and then show me a picture of the operator stem? That will allow me to confirm the best possible match. |
Tom from SWISCO responded:
March 15, 2021
That's more than adequate, thank you so much. So, that looks like a hex spline and it probably measures 5/16". You may want to measure it to be 100% sure. If I'm right, then you can use our 39-224 as a replacement for your old handle. Just note that ours is a newer style and won't look exactly the same as the original. |
Tom from SWISCO responded:
March 15, 2021
Yep, that's 100% correct. I'm happy to answer any other questions you may have. |
Tom from SWISCO responded:
March 16, 2021
I'd say so, yes. These have a little set screw at the base you can turn to tighten the handle in place, or loosen it up if you want to remove it for whatever reason. |
That seems easy enough. I've ordered two.
Thanks again Tom for all your help. I really thought I was going to have a problem finding replacements and your system for matching parts via the photo uploads made it very easy. And your very prompt responses to my questions was much appreciated.
Bob
Tom from SWISCO responded:
March 16, 2021
I'm happy to help, Bob. If you ever need anything else, you know where to find me. |