Casement operator identification

A home owner from Simsbury CT says:
April 14, 2019
Hi - I have vinyl clad casement windows and one has a broken operator and missing connector under the corner of the window. This for a window with a left hand side lick.

There are 2 numbers inside the operator housing: 30615 & 30884

I found something that looks like mine on your website but not sure it it's the same and what other part I'll need. Mine no longer has the part on the end of the arm that seems to slip over a connector that is screwed into the bottom of the window. Also, that connector is missing from my window. I included a picture of the one on the other window in the pair so you can see what I'm referring to.

Any chance you have the parts I need?

Thanks,
Jim
Thumbnail of the uploaded file named 1555280055401594301244348934485.jpg
Thumbnail of the uploaded file named 15552800971233159873485608361561.jpg
Thumbnail of the uploaded file named 15552803314978712104864001112034.jpg
Thumbnail of the uploaded file named 15552803782358638176840660758740.jpg
Thumbnail of the uploaded file named 15552805696046173091425597269750.jpg
Profile picture of Tom
Tom from SWISCO responded:
April 19, 2019

Thanks for your patience as we looked into this, Jim. The closest match we could find to your operator is our 39-089. This looks identical at first glance, but the gear arm doesn't have the same offset as yours. Do you think you could still get it to work? It attaches to the sash using a bracket like our 39-513.

I'm sorry that we cannot offer a better match.
Profile picture of Tom
Tom from SWISCO responded:
April 19, 2019

Awesome, I'll keep my fingers crossed for you. Thank you very much for ordering with our company and please let us know how it works out!
A home owner from Simsbury CT says:
April 19, 2019
Thanks for looking. The operator I have looks to be okay but the stud bracket and the washer/keeper part are missing. So I've got those ordered (thanks for the link) and I'll see if that fixes my problem.
Window Dyad Crank, 5"
Window Dyad Crank, 5"
39-089
$43.70
Crank Handle, 11/32"
Crank Handle, 11/32"
39-114L
$4.42
Stud Bracket
Stud Bracket
39-513
$4.35
Connecting a casement window operator to stud bracket
Connecting a casement window operator to stud bracket
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
SWISCO Window Operator Crank Handles
SWISCO Window Operator Crank Handles
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.