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Tom from SWISCO responded:
December 3, 2020
Looks to me like you want a new hinge. We likely don't have this exact style, but that's okay. There's a lot of wiggle room when it comes to these. My recommendation would be the 36-048. As long as you replace the top and bottom at the same time then you should be good to go. |
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Tom from SWISCO responded:
December 4, 2020
The long piece of metal that the hinge connects to is still part of the hinge assembly. That's not something that's sold separately. If yours has broken, you need an all new hinge. That said, 24" is huge for a hinge track. I've never seen one in that size. I think at this point it would be best if you can show me a clearer picture of the part in question. I also don't see a black roller in your photo, so I'd like to see that as well. |
The piece is not broken. It was lost when we took window off to paint it.
I am attaching additional pics of the black piece that acts as a roller and connects to the 24 inch piece of metal that goes along the entire base of the window.
If you would like to call me and I can face time or find someway I can explain what I need and if you can help
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Tom from SWISCO responded:
December 7, 2020
Thanks! This is definitely the hinge. That black piece you're showing me is the slider that all hinges use to glide along the bottom track. The problem is, yours is HUGE. I've never in my life seen a bottom hinge track that long. It looks like it runs the entire length of the window sill. I actually laughed when I opened your picture. That is really one strange piece of hardware. I'm not sure why they designed it that way. Every hinge I've dealt with has usually been around 10" to 14" in length. In some rare cases they can get a little longer, maybe 17", but never the entire length of the sill. At this point, the only thing we have that I can recommend is the 36-048. This obviously doesn't run the length of the sill but we don't have anything that does. If you think that is a fundamentally necessary feature, then my recommendation to you would be to contact the window manufacturer directly. This may be something special that they designed specifically for your window for whatever reason, though I cannot guess as to what that reason would be. |
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Tom from SWISCO responded:
December 8, 2020
The 36-048 works for both left and right side windows interchangeably. You just flip them around one way or the other. As for the piece you mentioned, are you referring to the operator? If so, it should be fine. The hinge and operator don't physically connect in any way so they shouldn't interfere with one another. |
