Casement window crank

A quick learner from Aquebogue new york says:
July 29, 2022
Hello i have a window opening with two casement window in it. One of the window not working properly,feels like gears are striped, I took off both window sashes and one looks like it was replaced.it has the spacer on it.i bought the house about 1 yr ago the house was built in 1997
Thumbnail of the uploaded file named 20220729_113730.jpg
Thumbnail of the uploaded file named 20220729_120608.jpg
Profile picture of Emily
Emily from SWISCO responded:
August 3, 2022

Hello!

This looks like a good match for our 39-264 Andersen operator and you will also need the 39-362 adapter plate since your window was built in 1997. Compare the dimensions and let us know if you had any questions. 
Andersen Split Arm Crank
Andersen Split Arm Crank
39-264
$28.77
Andersen Casement Operator Adapter Plate
Andersen Casement Operator Adapter Plate
39-362
$21.45
Connecting a casement window operator to stud bracket
Connecting a casement window operator to stud bracket
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.