Casement window crank Identification request : SWISCO.com

Quick Learner from San Francisco, CA

Sep 4, 2022 12:59 am

Hello. As you can see in the photos it is a Truth EntryGard. To my novice eyes it has three arms, a long one which is attached to the center of the window sash and two more which are attached to the top and bottom of a piece at the bottom of the sash.

It is labeled with an "R" (I am guessing it stands for right swing which would be correct if we look at the window from the exterior of the building, from where I stand to open it inside the building it swings to the left).

It is not functioning correctly anymore. Maybe the Operator has gone bad, or maybe something else. So which part do I need to get changed and do you carry it?

5 user uploaded images

10 Replies

Casey from SWISCO

Sep 7, 2022 9:14 am

Hello,

I would recommend starting by comparing the specifications of the 39-031 and 39-032 EntryGard operators to your assembly, paying close attention to the length of the shorter link arm shown below.

If you suspect that you may need new hinges as well, see the 36-048. Thanks for posting!

Dimensions for 39-032

Quick Learner from San Francisco, CA

Sep 7, 2022 3:35 pm

Those models seem to have two arms. Please take a closer look at his photo, there is a 3rd arm that is attached to the bottom of the window (pointed to with the red arrow). So what model is it?

1 user uploaded image

Casey from SWISCO

Sep 7, 2022 3:47 pm

That arm that you've indicated is actually part of the hinge assembly. If you need to replace the hinges as well, take a look and compare the specifications of the 36-048 that we mentioned to yours.

Quick Learner from San Francisco

Sep 22, 2022 1:08 pm

Please see these photos where I am attempting to measure the arms. They seem to be a different size, are they not?

3 user uploaded images

Casey from SWISCO

Sep 23, 2022 7:54 am

Your short link arm does appear to measure 4-7/16", which is the key measurement when identifying this type of operator. I suspect that the long arm looks a bit shorter because it is in a different position than our diagram.

Quick Learner from San Francisco

Oct 17, 2022 9:26 am

Thanks so much. Those worked perfectly. Please also identify the lock that is on the same casement window.

1 user uploaded image

Casey from SWISCO

Oct 17, 2022 10:27 am

Great! I'm glad to hear they worked out.

As for this lock, we may very well have a match but it's not possible to ID these based on the interior portion alone. It's necessary to see the exterior mechanism as well, be it a fork, arm, or some other design. There are many different kinds. Seeing it removed would be ideal, but whatever you can do would help.

Quick Learner from San Francisco

Oct 17, 2022 11:24 am

I am only looking to replace the cover plate inside the house that you see in the photo. I am not changing any other part of the lock which functions perfectly. What information do you need to identify that?

Tom from SWISCO

Oct 17, 2022 11:42 am

The cover plate on this kind of lock is rarely, if ever, available separately. In all likelihood you will need an all new lock.