Casement window inquiry

Thanks for writing in! You are correct, the damage you are seeing is the worm gear having been stripped to the point where it dislodged from the operator. Therefore, you will need to replace the entire operating mechanism.

With that said, there is a chance that we can supply you with a replacement Roto operator but I'll need a bit more information to determine the correct replacement. If you are unable to open the window, a photo of a similar operator will help to identify the replacement you'll need.

I'll need to see a photo of the entire operator, especially the arm(s) and how the operator connects to the bottom of the window.

Please let me know if you have any questions in the meantime.

Thanks for the photos. They do help to provide the necessary information. Although, I regret to say that we would not be able to supply you with a replacement for this part.

We did sell it at once however, it was discontinued a few years ago. We have not been able to source a suitable replacement for it.

I do apologize that we cannot be of assistance with this repair but please feel free to reach out to us with any future hardware repair projects you may have.