Tom from SWISCO responded:
January 18, 2022
The bar should move when you flip the lever. That tells me what either the bar or lock is broken in some way. You should remove both from the window and carefully examine them for any obvious damage. If one of them does need to be replaced, you can show us a photo and we can check if anything in our catalog matches up. |
Tom from SWISCO responded:
January 20, 2022
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