Thank you for reaching out to us! We might be able to help with this. Do you have an identical window with an undamaged operator and guide? We'd like to see a photo of the window open so that the operator arms that move the sash are fully visible.
Thanks so much! Our 39-331 and 39-332 come to mind. I recommend you look over the specifications and compare them with yours to see if they match up with your old assembly.
We don't sell the guide separately, unfortunately. I apologize for any inconvenience.
No problem! Thank you for your order. Good luck with the repair and please let me know if you have any questions!
