Casement windows not cranking

A quick learner from Highland Park IL says:
September 17, 2023
Trying to fix about 7-8 casement windows all with same issue . I can open them but can't close them.
Seems
Like the metal pin that goes inside middle
Of two small wheels is lose or broken and doesn't latch to crank and close the widows.

Let me know if
This can fixed somehow .
Thanks
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Profile picture of Casey
Casey from SWISCO responded:
September 18, 2023

Hello,

It sounds like the gears of your operator may be stripped, meaning that the entire assembly would need to be replaced. We can help but we'll need to see a top-down photo with the window open so that the rest of the arms that move the sash are fully visible to compare to our inventory. Thank you! 

A quick learner from Highland Park IL says:
September 18, 2023
As you can see I'm also missing that PIN that go inside tue housing.
See full pictures
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A quick learner from Highland Park IL says:
September 18, 2023
Couple
More pic where
I'm also missing the PIN in tue main housing so I can't open or close that window.
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Profile picture of Casey
Casey from SWISCO responded:
September 19, 2023

Thanks for getting back to us. Your operator resembles the EntryGard 39-031 and 39-032 . Take a look and compare the dimensions below to your assembly, paying close attention to the length of the shorter link arm. These come with the spline that the handle attaches to, so you should be good to go. We also offer the 39-107FK handle and cover kit or the 39-107 cover and 39-205 handle separately.

Dimensions for 39-032
Dimensions for 39-032

EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-031
$29.41
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-032
$29.41
Truth Hardware Operator Cover
Truth Hardware Operator Cover
39-107
$3.30
Crank Handle, 11/32"
Crank Handle, 11/32"
39-114L
$4.42
Truth Folding Crank Handle, 11/32"
Truth Folding Crank Handle, 11/32"
39-205
$11.70
Truth Folding Handle And Cover Kit
Truth Folding Handle And Cover Kit
39-107FK
$15.45
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