CertainTeed Channel Balance

Quick Learner from San Francisco, CA
I am Stephen. The CertainTeed Channel Balance on both sides of CertainTeed Windows dropped down to the bottom and we don't know how to fix. On the side of the Balance, it says, "19 2" and "RN BSL TJ". Can someone tell us how we can put the channel balance on the sides of the windows and will hole the windows up while opening? If it is broken, where can we order the parts? Thanks and we appreciate all the help.
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6 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hello,

We can supply your replacement balances but it will need to be a custom order due to the length, extended travel pulley system and unique combination of end attachments. We'll just need to confirm the exact number of replacements that you need, with the minimum being two, to send over an order link and price quote. In the meantime, look over the videos related on this page to help you through the replacement process. Thank you! 

Quick Learner from San Francisco, CA
Hi, Casey,
Thanks for the reply. Would you please send 2 channel balances to us? Thanks again
Casey
Casey from SWISCO
SWISCO
Expert

Sure, we just sent over an order link and price quote for the balances you requested. Take a look and let us know if you need anything else. 

Quick Learner from San Francisco, CA
Hi, Casey,
We watched the Videos from your previous reply bit it does not look like the channel balance that we have. Please view the close up pictures of our existing channel balance and let us know what videos we should view. Thanks
5 user uploaded images
Casey
Casey from SWISCO
SWISCO
Expert

Our videos do not feature the same extended-travel balances that you have but the replacement process is similar, which is why we relate these videos to help you through the process. 

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