Certainteed Balance Spring Issues

A handy person from Haiku, HI says:
December 1, 2021
We have 13 Certainteed double hung windows that will not open or close so perhaps the balance springs need to be replaced. Certainteed was bought out by plygem so possibly they will not honor the lifetime warranty. Can we buy parts from you and instructions on how to repair these windows? My husband was a general contractor so pretty handy. Thanks much. Valerie Mizner
Profile picture of Tom
Tom from SWISCO responded:
December 6, 2021

Hello, Valerie. We do sell various Certainteed brand parts, but some other parts are no longer made, or at least unavailable to us. In order to help you moving forward, I will need photos of the precise parts in question that you are looking to replace. That way I can confirm whether or not we sell them and, if we do, how they work and install.
A handy person from Haiku, HI says:
December 6, 2021
So we have thirteen double hung and they all need these parts: balance springs #A186160, (the other spring has no number) guides or latch thing and screws. Do you carry these parts and about what would the cost be? Thanks so much for your help.
Thumbnail of the uploaded file named 5406BEF2-DEAB-426B-A69D-05C693FF91E7.jpeg
Thumbnail of the uploaded file named 242066F2-EF07-44EB-AA43-3D53D54B2310.jpeg
Profile picture of Tom
Tom from SWISCO responded:
December 7, 2021

Thanks! See our 15-192 shoe, 15-156 cover and 15-157 bushing, and then our Series 170 coil spring. These are all Certainteed brand parts and I feel confident they will work in your window. The video below will show you how it all fits together.

We don't sell that pivot bar anymore but Certainteed made the 26-175 specifically to replace it.
CertainTeed Pivot Shoe
CertainTeed Pivot Shoe
15-192
$6.39
CertainTeed Lance Spring Cover, Wide
CertainTeed Lance Spring Cover, Wide
15-156
$1.97
CertainTeed Balance Drum
CertainTeed Balance Drum
15-157
$1.70
SWISCO S170 and S171 Coil Balance Assembly
SWISCO S170 and S171 Coil Balance Assembly
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.