Certainteed Bryn Mawr double hund sash, privot shoe is broken

A quick learner from Michigan says:

Images are from a good window of similar size. The Certainteed pivot shoe broke off the spring in the track. I have sash in place by only the lock. I need assistance identify the correct part(s) to order. These windows were installed in Spring 2000.

Thumbnail of the uploaded file named Certainteed shoe.jpg
Thumbnail of the uploaded file named Certainteed sping (1).jpg
Profile picture of Tom
Tom from SWISCO responded:

Hello! I recommend the 15-192 pivot shoe, Series 170 and Series 171 springs, 15-156 cover, and 15-157 drum. The video below will show you how these parts interact.

A quick learner from Michigan says:
Thank you for clarifying the parts to order.Can I replace only one side (pivot shoe, spring, etc) or do I have to replace both sides?
Profile picture of Tom
Tom from SWISCO responded:

It's ultimately up to you, but I personally recommend replacing both sides. Mixing old and new springs can lead to the new springs wearing out faster.

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)